At the end of the trial period, your subscription will automatically be renewed on a month-to-month basis until you cancel it. Your monthly billing cycle is calculated from the date you first registered, not the date you selected to begin your diet or workout program.

A credit card is necessary to initiate service. The only current payment options are Visa, MasterCard, and American Express credit cards. You cannot pay by check. We do not accept debit card payments. Please note: If you discover that the card number you entered is a debit card number, please contact Customer Service. All charges for service will appear on your credit card under the name

Make sure that the billing address you entered exactly matches the address your credit card company has on file. If the address does not match, it will fail our internal fraud protection even though your credit card will be approved by your credit card company. When you change the expiration date or any information on the credit card entry page, please re-enter your entire credit card number along with the other changes you made before clicking the Submit button.

To cancel subscription, go to the My Account page and call the customer service number listed there..

If your question remains unanswered, please use this form to send us a message:
Our customer service team is available to answer your questions, Monday through Friday, 10 am to 5 pm EST. Please note that the response to your question will be sent by customerservice@genesant.com. Unless you provide a different email address in the field below, we will respond to the email listed in your account.

Email Address:
Concern:		Problems with the my bodywork exercise application Problems with the my food diet application General Billing Problems General Problems other than the ones listed above.
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